The expected release date is LATE JANUARY - EARLY FEBRUARY 2026, and it usually takes 3-5 business days, or in some instances, up to a week, for us to receive the shipment AFTER IT RELEASES. 

Please note that this is not a guaranteed time frame, as we may receive it earlier or later. Once we receive it, our shipping team will begin fulfillment processing on a first-order, first-served basis.

Depending on the pre-order volume, fulfillment processing could take longer than expected.

Please order with consideration. ALL PRE-ORDER SALES ARE FINAL - NO RETURN / NO CANCELLATION.

IMPORTANT: If you order any pre-orders with in-stock albums, it will be held until all albums are ready to be shipped or picked up at a specific location you choose.

PRODUCT DETAILS (specific inclusion details on this website are subject to change and adjustment without notice based on product updates, market conditions, and other factors given by the manufacturer company):

• Outbox
• Desk Calendar
• Diary + Photobook
• Playcode Card + Envelope
• Photocard Set (Random 1 set out of 2 sets)
• Postcard Set
• ID Photo Set
• Sticker
• Folded Poster
• PVC Keyring (Random 1 out of 8)
• Special Present : Digital Planner (QR)

◆ Information on using the Digital Planner and QR code ◆

[How to download the Digital Planner]
You can download the PDF file by scanning the QR code included in the Season's Greetings with the camera.

[Notice to Digital Planner]
- It prohibits duplication and distribution, modification of the Digital Planner downloaded through QR codes.
- The Digital Planner is a non-physical product as a digital file in PDF format.
- QR codes for downloading the digital planner can be re-authenticated even after the initial authentication.
- The degree of Digital Planner optimization may vary depending on the user's device environment.
- The Digital planner cannot be exchanged or refunded, regardless of whether they are downloaded or not.
- Other inquiries about downloading and using the QR code will be available within the notice period below.

[How to submit Inquiries]
Please provide the buyer's name, purchase location and attach a photo of the QR code along with the number at the bottom. With all the required information, kindly send it to the customer service email.

* E-MAIL : [email protected]
* Download and Inquiry Period : 2025-12-30 (TUE) ~ 2026-01-30 (FRI) KST

FIRST-PRESS / PRE-ORDER ONLY:

• Hello82 Exclusive Unit Photocard (Random 1 out of 3)

IMPORTANT NOTES (DISCLAIMERS):

• The release date, shipping schedule, contents, product description, and preview images are subject to change based on operational circumstances. The color displayed on one's monitor and the actual color may differ. The actual product may vary from the image shown. 
• The outer box/case/sleeve/cover is made to protect the product underneath. Damage (crushing/tearing/puncturing), spots, scratches, flaws, discoloration, etc., may occur due to the nature of the material or during the manufacturing/packaging/delivery process and cannot be a reason for exchange or return. Any fine spots, scratches, flaws, or textural conditions on any products and printed material (including photocards) cannot be a reason for exchange or return. Due to the thin paper material of some products, corners may naturally curl, bend, fold, or slightly tear during packaging/delivery; therefore, it cannot be a reason for exchange or return.

*** The outer box/case/cover is made to protect the product underneath. Minor scratches, flaws, discoloration, cutouts, etc., on the outer box/case/cover, may occur during packaging/delivery and cannot be the reason for return or exchange.

For in-store pickups, please refer to the in-store pickup policy tab for further information. Prices may vary in-store.